Shop

Privacy Policy

Last updated: 13 July 2026

Soranagi respects your privacy and handles your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian data-protection legislation.

This Privacy Policy explains what information we collect, why we use it and what rights you have.

1. Data controller

The controller responsible for your personal data is:
Swift IT
Trading as Soranagi
Sint-Jorislaan 127/1, 3540 Schulen, Belgium

Enterprise number: 1022494717
VAT number: BE 1013 924 073
Email: [email protected]

2. Personal data we process

Depending on how you use our website, we may process:

  • your name;
  • billing and delivery address;
  • email address and telephone number;
  • order, delivery, return and refund information;
  • payment status and transaction references;
  • messages sent to customer service;
  • newsletter and marketing preferences;
  • IP address, browser information and cookie data; and
  • any other information you voluntarily provide.

Payments are processed by external payment providers. We do not normally receive or store your complete bank or card details.

3. Why we process your data

We process personal data for the following purposes:

  • processing and delivering your order;
  • managing payments, returns, refunds and warranty claims;
  • answering questions and handling complaints;
  • maintaining our accounting and administration;
  • preventing fraud and protecting our website;
  • improving our website through analytics, where you have consented;
  • sending newsletters or promotional messages, where permitted; and
  • complying with our legal obligations.

Depending on the purpose, processing is based on:

  • performance of our agreement with you;
  • compliance with a legal obligation;
  • your consent; or
  • our legitimate interests in operating, securing and improving our webshop.

Information such as your name, address and payment confirmation is required to complete an order. Without this information, we may be unable to process or deliver your purchase.

4. Sharing personal data

We do not sell your personal data.

We may share relevant information with service providers that help us operate our webshop, including:

  • website and hosting providers;
  • payment providers;
  • delivery companies;
  • accounting providers;
  • email and customer-service providers;
  • analytics and marketing providers, where permitted; and
  • professional advisers or public authorities where legally required.

These parties may only process personal data for the relevant purpose and must protect it appropriately.

Where a provider processes personal data outside the European Economic Area, we use appropriate safeguards where required, such as an adequacy decision or European Commission standard contractual clauses.

5. Cookies

Our website uses cookies and similar technologies.

Strictly necessary cookies may be used to operate the webshop, maintain your shopping cart, process checkout and remember your privacy preferences.

Analytics, advertising and other optional cookies are only used after you have provided the required consent.

You can change or withdraw your cookie preferences through the cookie settings on our website.

More information is available in our Cookie Policy.

6. Retention periods

We retain personal data only for as long as reasonably necessary.

In general:

  • order, invoice and accounting data is retained for the legally required period;
  • customer-service and complaint information is retained while the matter is being handled and for any relevant limitation period;
  • account information is retained while the account remains active;
  • newsletter information is retained until you unsubscribe or withdraw your consent; and
  • cookie and analytics data is retained for the period stated in our Cookie Policy or cookie settings.

Information may be retained longer where necessary for a dispute, legal claim, fraud investigation or legal obligation.

7. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration and disclosure.

However, no website or electronic transmission can be guaranteed to be completely secure.

8. Your rights

Subject to the conditions of the GDPR, you may have the right to:

  • access your personal data;
  • correct inaccurate information;
  • request deletion of your data;
  • restrict certain processing;
  • receive certain data in a portable format;
  • object to processing based on legitimate interests;
  • object to direct marketing at any time; and
  • withdraw your consent at any time.

Withdrawing consent does not affect processing that took place before consent was withdrawn.

To exercise your rights, contact us at [email protected]. We may request proof of identity where reasonably necessary and normally respond within one month.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

9. Complaints

Please contact us first if you have a question or complaint concerning your personal data.

You also have the right to lodge a complaint with the Belgian Data Protection Authority:

Data Protection Authority
Rue de la Presse 35
1000 Brussels
Belgium

Email: [email protected]

10. Changes and contact

We may update this Privacy Policy when our website, service providers or legal obligations change. The latest version will always be published on this page.

Questions about this Privacy Policy may be sent to:

Soranagi
Swift IT
Sint-Jorislaan 127/1, 3540 Schulen, Belgium

Email: [email protected]